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Oracle Utilities Customer Care and Billing

CC&B URM 3.3.2.3_ch01.2.01.html

Brief Description

Business Process Diagrams

Stop Premise Based Service Detailed Process Model Description

1.1 Analyze Pending Stop SAs

1.2 Update SA Stop Information

1.3 Update SA Information

1.4 3.3.6.3 Stop Premise Based Service for Landlord-Tenant

1.5 Select Services and Request Stop

1.6 Update SA to Pending Stop and Unlink SA/SP

1.7 Add Pending Stop Alert

1.8 Create Field Activity

1.9 Confirm Stop Information -Mailing Address

2.0 5.3.2.1 Manage Field Activities and Field Orders

2.0.1.1 Perform Work

2.0.1.2 Send Field Activity/Field Order Results

2.0.1.3 Complete FA

2.0.1.4 Store Meter Read on SA/SP Link

2.0.1.5 Request Complete FA

2.1 Enter Changes - Mailing Address

2.2 Store Future Mailing Address

2.3 Request Add Customer Contact

2.4 Add Customer Contact

2.5 Evaluate Pending Stop SAs

2.5.1.1 Initiate Cancel for Pending Stop

2.5.1.2 Cancel Pending Stop

2.5.2.1 Update SA/SP with Read

2.5.2.2 Initiate Stop SA

2.5.2.3 Update SA and Change Status to Stopped

2.5.2.3.1 Check for Active Non-Premise Based SAs with Auto-Stop Flag

2.6 Highlight Exceptions

2.6.1.1 Change Bill Cycle to Expedite Final Bill

2.6.1.2 Create Final Bill

2.6.1.3 Customer Pays Final Bill

2.6.1.4 4.3.1.1 Manage Payments

2.6.1.5 Close SA

2.6.1.6 Reactivate SA

2.6.2.1 Create To Do Entry

2.6.2.2 Investigate and Resolve Error

2.6.2.3 Request Complete To Do

2.6.2.4 Complete To Do Entry

2.6.2.5 Obtain Meter Read Information

2.7 Analyze Stopped SA

2.8 Evaluate for Cancellation

2.9 Cancel FTs 4.2.2.2 Manage Meter Charges, 4.3.1.1 Manage Payments and 4.1.1.1 Manage Adjustment

3.0 Initiate Cancel SA

3.2 Evaluate SA to Reinstate

3.3 Reinstate SA

3.4 Update SA Status to Active

3.5 Identify Eligible Pending Start/Stops to Create Field Activity

3.6 Evaluate Errors

3.7 Resolve Exception

3.8 Update Data

Installation Options Control Central Alert Algorithms

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